Terms and Conditions of Sale for the Online Shop

Scope, Website owner and Seller

These General Terms and Conditions of Sale govern purchases made at a distance through the website fair.it, hereinafter the “Website”, solely with regard to products that can be added to the shopping cart and ordered online.
The Website, the F.A.I.R.^® trademark and the institutional and catalogue pages belong to F.A.I.R.^® S.r.l., with registered office at Via Gitti no. 41, 25060 Marcheno (BS), tax code and VAT number 01689070983, Brescia Companies Register no. 01689070983, REA BS-340575, telephone +39 030 861162, email info@fair.it, hereinafter also the “Manufacturer”.
Unless otherwise expressly stated during checkout, in the order confirmation or in the tax document, the seller of products available through the online shop is TEAMECOMMERCE S.r.l. a socio unico, with registered office at Via Roma no. 50/R, 24060 Credaro (BG), tax code, VAT number and REA 03948390160, fully paid-up share capital of EUR 10,000, email info@teamecommerce.com, telephone 035 4491296, hereinafter the “Seller”.
F.A.I.R.^® S.r.l. manufactures goods under its own trademark and may provide technical assistance or commercial warranties in accordance with the relevant conditions. The legal guarantee of conformity, however, is the responsibility of the party identified as the Seller in the contract and tax document.
“Buyer” means any person who submits an order. “Consumer” means a natural person acting for purposes unrelated to their business, commercial, craft or professional activity.
The indication of a VAT number is a useful element, but Consumer status depends on the actual purpose of the purchase.
Purchases may be made only by adults with the legal capacity to enter into the contract.
The Terms and Conditions published and accepted at the time the order is submitted apply to that order. Subsequent amendments do not affect contracts already concluded.

Products available for online purchase and catalogue products

The online shop offers, among other items, clothing, cases, cases with compartments, cleaning products, gadgets, chokes, recoil pads, accessories and spare parts for F.A.I.R.^® products, insofar as they may lawfully be sold at a distance.
Pages dedicated to hunting and competition shotguns normally serve informational and catalogue purposes. Complete firearms cannot be purchased through the Website’s ordinary shopping cart and must be requested and purchased through authorised distributors or operators, in compliance with the applicable public-security authorisations.
The existence of a product page or technical description does not constitute an online offer for sale where no purchase button is available and only the “Request information” function is shown.
If an accessory, component or spare part is subject to specific restrictions on sale, export, import, transport or delivery, the Seller may request the necessary documents and checks, restrict the available destinations or refuse the order before acceptance.
The Buyer is responsible for compliance with the provisions applicable at the place of delivery and use, without prejudice to the information and checks for which the Seller is responsible.

Compatibility, spare parts and safety

Before purchasing a spare part or accessory, the Buyer must check the model, version, gauge, exploded-view code, year or production series and any other compatibility information shown on the product page.
Where necessary, the Buyer may request assistance before ordering by providing the serial number, model and photographs useful for identification.
The product is conforming when it corresponds to the description and to the compatibility declared or expressly confirmed by the Seller. A component selected by the Buyer that is incompatible despite correct and clearly provided information is not, for that reason alone, a defective product.
Spare parts affecting the operation, locking, trigger, firing, extraction or other safety aspects of the firearm must be installed, fitted and checked by a gunsmith, repairer or qualified technician in compliance with applicable law.
The Buyer must not use the firearm where a component is damaged, incompatible, uncertainly installed or where operating anomalies are present.
Damage caused exclusively by incorrect installation, unsuitable work, alteration of the component, improper use or failure to follow the instructions does not constitute an original defect in the product. This provision does not limit the legal guarantee for product defects, incorrect information or inadequate instructions attributable to the Seller or Manufacturer.
Installation by an unqualified person does not automatically result in the loss of every warranty: the exclusion applies only to failures or damage causally attributable to the incorrect work.

Product characteristics and design modifications

The essential characteristics, price, availability, variants, compatibility and any restrictions are shown on the product page and in the order summary.
Images are for illustrative purposes. Limited differences in colour or finish may occur due to the screen, lighting, natural materials or production batch, provided that the agreed identity, quality, functionality and characteristics are not affected.
F.A.I.R.^® S.r.l. may introduce technical or design improvements in future models. The product delivered must nevertheless comply with the concluded contract and may not be replaced by a substantially different version without the Buyer’s consent.
For wooden components or other natural materials, grain and colour may vary. Such variations do not constitute a defect where they are normal for the material and do not compromise the promised characteristics.

Purchasing procedure and conclusion of the contract

The Buyer selects the products, variants and quantities, adds them to the shopping cart and completes the information required during checkout.
Before submitting the order, the Buyer may review and correct the products, compatibility, quantities, personal data, addresses, payment method, shipping and other information entered.
The order summary shows the total price, VAT, delivery costs and any additional charges due.
Submitting the order constitutes an offer to purchase. The automatic email confirms technical receipt and assigns an order number, but does not constitute acceptance where this is specified in the message.
The contract is concluded when the Seller communicates acceptance or unequivocally begins performance of the order.
The Seller may refuse the order before acceptance for objective reasons, including unavailability, unauthorised payment, incomplete information, technical incompatibility, reasonable suspicion of fraud, regulatory restrictions or the impossibility of lawfully shipping to the requested destination.
If the Seller refuses or cancels the order, any amounts already collected will be refunded without undue delay.
The order and contractual information are stored for the time necessary for performance and for any additional periods required by law. A registered Buyer may view orders in their personal account area.

Prices, availability and minimum order

The applicable prices are those shown in the shopping cart and final summary. For Consumers, the total price must include VAT and any other mandatory costs collected by the Seller.
For shipments to foreign countries, VAT, customs duties, taxes and charges may apply depending on the destination and sales method. Amounts collected by the Seller are shown before the order; any import charges not collected are indicated where applicable.
The Website may set a minimum order value. The applicable threshold is shown before the order is submitted and may be changed for subsequent purchases.
Prices and availability may change, but the confirmed conditions apply to orders already concluded.
Stated availability may change due to simultaneous access, inventory errors or subsequent unavailability. In such cases, the Seller informs the Buyer and, where possible, proposes an alternative. In the absence of agreement, any amount already paid for the unavailable product is refunded.
Where a price reduction is announced, the previous price is shown in accordance with applicable law, subject to any statutory exceptions.

Payments and tax documentation

The available payment methods are shown during checkout and may include credit, debit or prepaid card, PayPal and bank transfer.
Electronic payments are handled by the providers indicated during the purchase process. The Seller receives only the information necessary to verify the transaction and manage the order.
For payment by bank transfer, preparation, production or shipment may begin only after the funds have actually been credited.
If payment fails or is incomplete, the Seller may invite the Buyer to regularise the payment within a reasonable period. If that period expires without payment, the order may be cancelled.
The tax document is issued by the party identified as the Seller. For issuing an invoice, the information supplied by the Buyer applies; the Buyer must request the invoice and promptly provide all necessary information in accordance with the procedure available during checkout.

Preparation, shipment and delivery

Products in stock are normally shipped within the period stated on the Website or during checkout, indicatively within ten working days of receipt of payment where so stated.
Made-to-measure products, adapted products or products subject to special requests are put into production after payment and are normally shipped within the different period communicated before the order, indicatively within thirty days where so stated.
Timeframes are estimates unless a date has been expressly agreed as essential. Public holidays, scheduled closures, subsequent unavailability, transport restrictions, regulatory checks and causes not reasonably controllable may affect the timing.
Unless a different period has been agreed, the Seller delivers without undue delay and in any event within thirty days of conclusion of the contract. A different period clearly communicated and accepted for special or made-to-measure products prevails over the ordinary period.
If delivery does not take place within the agreed period, the Consumer may set an appropriate additional period and, if that period expires without delivery, terminate the contract. No additional period is required in the cases provided by law, including where the date was essential.
For the Consumer, the risk of loss or damage passes when the Consumer, or a designated third party other than the carrier, takes physical possession of the goods. If the carrier was independently selected by the Consumer outside the options offered, the risk passes upon delivery to the carrier.
Upon delivery, the Buyer is invited to check the number of packages and the external integrity of the packaging and to promptly report visible damage, including by accepting with reservations where appropriate. The absence of a reservation does not automatically result in the loss of the legal guarantee.
If delivery fails due to the recipient’s absence, an incorrect address or lack of cooperation, only actual, reasonable and documented storage, redelivery or return costs attributable to the Buyer may be charged.

Right of withdrawal and online function

The Consumer has fourteen days to withdraw from the distance contract without giving any reason, subject to the exceptions provided by law.
For a single item, the period begins on the day on which the Consumer, or a designated third party other than the carrier, takes physical possession. For several goods ordered together and delivered separately, it begins upon delivery of the last item; for goods consisting of multiple lots or pieces, upon delivery of the last lot or piece.
The online function for exercising the right of withdrawal is available through the following link: Withdraw from the contract here
The function allows the Consumer to identify the order, provide or confirm the necessary information, select the products concerned, view the summary and submit the withdrawal declaration.
After submission, the system sends a confirmation on a durable medium without undue delay, normally by email, containing the submitted declaration, identification code and date and time of submission.
To meet the deadline, it is sufficient to submit the declaration before the period expires.
Use of the online function is recommended but not mandatory. The Consumer may also exercise the right by sending an explicit declaration to servizioclienti@fair-store.com or to the Seller’s other contact details stated in the order confirmation.
Withdrawal is not subject to prior authorisation. The Seller may communicate the operational instructions and return address.
The Consumer must return the goods without undue delay and in any event within fourteen days of communicating the withdrawal. The deadline is met if the goods are sent before it expires.
The direct return costs are borne by the Consumer, unless otherwise agreed or unless the required prior information was not provided in the cases laid down by law.
Tracked shipping and suitable packaging are recommended. The original packaging is recommended where available, but its absence does not automatically result in the loss of the right.
The Consumer is liable only for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The Seller refunds the payments due, including the initial standard delivery costs where applicable, without undue delay and in any event within fourteen days of being informed of the withdrawal.
Supplementary costs resulting from the choice of a delivery method other than the least expensive standard method offered are not refunded.
The refund is made using the same means of payment used for the purchase, unless otherwise expressly agreed, and without costs for the Consumer.
The Seller may withhold the refund until the goods are received or until evidence of their shipment is provided, whichever is earlier.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the cases provided for by Article 59 of the Italian Consumer Code, where the relevant requirements are actually met.
In particular, withdrawal may be excluded for non-prefabricated goods produced on the basis of an individual choice or decision by the Consumer or clearly personalised goods, such as components made or adapted according to specific measurements or work that make them not normally resalable.
The fact that the product is produced or acquired only after the order, the choice among standard variants or temporary lack of stock are not, by themselves, sufficient to exclude withdrawal.
Any exclusion is communicated before the order on the product page, in the quotation, shopping cart or purchase summary.
The exclusion of withdrawal does not limit the legal guarantee where the product is defective, damaged, incompatible with the confirmed information or otherwise not in conformity with the contract.

Legal guarantee of conformity

Where the Buyer is a Consumer, the Seller is liable for any lack of conformity existing at the time of delivery and becoming apparent within two years.
The action seeking the remedies for defects not fraudulently concealed is time-barred twenty-six months after delivery.
Unless proved otherwise, a defect becoming apparent within one year of delivery is presumed to have existed at delivery, unless that presumption is incompatible with the nature of the goods or the defect.
The product is conforming when it corresponds to the agreed description, type, quantity, quality, compatibility, functionality and other characteristics; is suitable for ordinary use and for any particular use accepted by the Seller; and is supplied with the promised accessories, packaging, documentation and instructions.
The report may be sent to the Seller’s customer service, stating the order number, product, description of the problem and, where reasonably useful, photographs or videos.
No two-month forfeiture period from discovery of the defect applies to the Consumer. The problem should nevertheless be reported without delay to allow effective and safe handling.
In the event of a lack of conformity, the Consumer is first entitled to restoration through repair or replacement, free of charge, within a reasonable period and without significant inconvenience, unless the chosen remedy is impossible or disproportionate.
Where the conditions laid down by law are met, the Consumer may obtain a proportionate price reduction or termination of the contract. Termination is not permitted for a minor defect; the burden of proving that the defect is minor lies with the Seller.
Where the goods must be returned or made available for inspection, repair or replacement, the necessary costs are borne by the Seller.
The original packaging may be recommended but is not an automatic condition of the guarantee.
For Buyers who are not Consumers, Articles 1490 et seq. of the Italian Civil Code apply unless otherwise validly agreed.

Manufacturer’s commercial warranty and assistance for shotguns

Any commercial warranty offered by F.A.I.R.^® S.r.l. is additional to the legal guarantee and does not replace or limit it.
Registration of the firearm, where required to access additional services or content, may not be imposed as a condition for exercising the legal guarantee against the seller of the firearm.
For problems relating to a F.A.I.R.^® shotgun purchased from a distributor, the customer should first contact the seller from whom the purchase was made, without prejudice to the possibility of requesting technical assistance from the Manufacturer using the contact details published on the Website.
Repairs, adaptations and work on essential parts of the firearm must be carried out by the Manufacturer or by an authorised or qualified professional. The warranty may exclude damage causally caused by improper work, but may not be generally excluded for original defects unrelated to that work.

Communications, complaints and alternative dispute resolution

Communications relating to online orders may be sent to servizioclienti@fair-store.com or to the contact details stated in the order confirmation.
Institutional and technical requests relating to F.A.I.R.^® products may be sent to info@fair.it, unless a different channel is specified on the support page.
The Seller examines complaints and requests as quickly as possible and ordinarily undertakes to respond within thirty days, except in complex cases.
The Consumer may, in the cases and according to the procedures provided by law, refer the matter to an ADR body entered in the relevant registers. Use of an alternative procedure does not prevent recourse to the courts.
The European ODR platform established by Regulation (EU) No 524/2013 has been discontinued. Links or instructions inviting users to submit new complaints through that platform must therefore not be used.

Intellectual property

The F.A.I.R.^® trademarks, catalogues, images, drawings, exploded views, manuals, descriptions, technical content, software and other elements of the Website belong to F.A.I.R.^® S.r.l. or their respective owners and are protected by applicable law.
Access to the Website and purchases do not entail the transfer of intellectual property rights.
Content may not be reproduced, modified, distributed or used for commercial purposes without authorisation, except as permitted by law.

Processing of personal data

Personal data are processed to manage the order, payment, shipment, invoicing, withdrawal, guarantee, assistance, legal obligations and protection of the parties’ rights, in accordance with the privacy notice published on the Website.
Processing necessary for conclusion and performance of the contract does not require optional consent.
Marketing, newsletters and profiling require a separate legal basis and, where necessary, free and revocable consent.
The online withdrawal function collects the data necessary to identify the order, record the declaration, send the receipt and manage the resulting contractual, administrative and evidentiary activities.
The privacy roles of F.A.I.R.^® S.r.l. and TEAMECOMMERCE S.r.l. must be described in the privacy notice consistently with the activities actually performed, avoiding generic joint-controller wording where it is not supported by an agreement and by genuinely shared decisions on the purposes and means of processing.

Applicable law, jurisdiction and final provisions

These Terms and the contracts concluded through the shop are governed by Italian law, without prejudice to any mandatory rules applicable to a Consumer residing in another country.
For disputes with a Consumer, the court of the place where the Consumer resides or is domiciled has jurisdiction where provided by applicable law.
For disputes with Buyers who are not Consumers, the courts of the Seller’s registered office have exclusive jurisdiction, unless otherwise provided by mandatory law.
The possible nullity or ineffectiveness of one clause does not result in the nullity of the remaining provisions.
For orders placed after their publication, these Terms replace the previous terms and conditions of sale of the online shop.

Last updated: 24 July 2026