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How Require a Return
If you want to return goods, you should inform fair-store.it and fair-store.com in a written way. To accelerate the procedures, we suggest to fill in the form of the return goods request and to send it to info@fair-store.com or info@teamecommerce.com. After been received it, fair-store.it and fair-store.com will consider it and will send an answer with the instructions about the ways to execute the withdrawal. If fair-store.it and fair-store.com don’t authorize it in a written form, no withdrawal will be done.
QUALITIES REQUIRED TO OBTAIN A SUBSTITUTION AND A REFUND
All products returned will be substantially intact and in a normal state of preservation,the same that you buy equal to the new one ready to be resold. They must all have original seals, labels, boxes or packaging. If not, the product will be considered “used/secondhand” and it will be sent to the sender with a charge of shipping costs or it will be hold with a penalty that will vary from 60% to 80% of the sale price depending on the arrival state of the product. The refund will be made after receipt and verification of the integrity of the product. In any case, the shipping costs incurred for the purchase will not be returned.
SHIPPING COSTS FOR RETURNS
In the box below you will find the rules for the shipping charge for the products returned. If you have doubt, please contact the Customer Service info@fair-store.com or info@teamecommerce.com that will verify the price refund and will give all the details.
| Return Reason | Costs and Shipping at the expense of |
|---|---|
| Product non-compliant | Fair-store.it/fair-store.com |
| Product arrived damaged | Fair-store.it/fair-store.com |
| Product Replacement (ex. product ordered in different colour) | Customer |
| Right of withdrawal (15 days) | Customer |