FAQ

Buy F.A.I.R. shotguns

Where can I buy a F.A.I.R. product?

You can purchase F.A.I.R. products through our distributor in your Area. ; To find out about F.A.I.R. Distributors in your area visit: https://www.fair.it/en/distributors/

Can I buy online a shotgun (on F.A.I.R. website)?

No, it is not possible to purchase online shotguns (on the F.A.I.R web-site). You can shop allowed accessories on the F.A.I.R. shop online.

I would like more information about your product. What can I do?

You can contact us by phone at +39 030 861162 or send an email to info@fair.it

In case of problems with a F.A.I.R. shotgun, how can I proceed?

In case of problems with a F.A.I.R. shotgun you can write to marketing@fair.it indicating the problem, the serial number of the shotgun and, if possible, also sending some images.

Reserved Area

How can I register my shotgun?

You can register your shotgun by creating an account or by logging in with your existing one at this link https://www.fair.it/reserverd/fr/. Once you have logged in, you can register your shotgun, give an opinion on our rifles and access the download area where you will find the various user manuals, catalogs and much more.

Where can I find F.A.I.R. catalogs?

By accessing the reserved area https://www.fair.it/reserverd/fr/ you will find in the downloads area the catalogues. If you need the paper version, you can buy it on the online shop: fair.it/en/prodotto/catalogue/

Where can I find user manuals?

By accessing the reserved area https://www.fair.it/reserverd/fr/ you will find in the download area catalogues, user manuals and much more.

Where can I find the Exploded View?

By accessing the reserved area https://www.fair.it/reserverd/fr/ you will find in the download area exploded view, catalogues, user manuals and much more.

Where can I find the price lists?
By accessing the reserved area https://www.fair.it/reserverd/fr/ you will find in the download area the price-list (included VAT and valid only for Italian area).
I don’t remember my account password, what can I do?

If you have forgotten your password, you can proceed to create a temporary one by clicking on ‘Forgot your password’ in the log in page https://www.fair.it/en/login

Shop Online

Can I buy online a shotgun (on F.A.I.R. website)?

No, you can’t. Iit is not possible to purchase online shotguns.

What are the expected delivery times for the online shop?

The products ordered and in stock on the order date will be shipped in approximately 10 working days from the date of receipt of payment. Products made to measure and / or special requests will be processed only after receipt of payment and therefore shipped in about 30 days from receipt of payment.

How can I pay on F.A.I.R. online store?

You can pay by credit card / debit card / prepaid card, PayPal and bank transfer. For more information about payment, visit the page https://fair.it/en/payment-methods/

I made a mistake in completing the order, can I cancel or modify it?

Once the order has been confirmed you can’t cancel or modify it anymore. However you can take advantage of the right of withdrawal accordion to what has been declared on the Return Policy.

My Country doesn’t provide a fiscal code. What should I write in my order?

If you haven’t got a fiscal code, complete the field adding “00000”. Administration will proceed with the order.

How can I check my order?

If you have logged in you can see the details of the order in your personal area.
If you haven’t logged in you can see the details of the order in the confirmation email you have received after your order.

How can I ask for an invoice?

To have an invoice you should ask for it before the payment while completing the order. To do that you should choose Invoice between the different types available.

Make a return/exchange of the product?

Is it possible to return a product purchased online?

Yes, you can request a return by filling out the return form and sending it to the email servizioclienti@fair-store.com
Before making an exchange / return, visit our dedicated page where you will find the necessary documents and all the procedures illustrated in detail. https://fair.it/en/return-policy/

Is it possible to replace a product purchased online? (for example for model change / size change)

No, it is not possible to replace a product with another one available on the online shop. However, you can proceed with returning the good, taking advantage of the right of withdrawal as declared on the Return Policy.

I have lost the label for the returned package, What can I do?

No problem, you can find the label to print and paste on the package to be returned here. Before making an exchange / return, visit our dedicated page where you will find the necessary documents and all the procedures illustrated in detail: https://fair.it/en/return-policy/ .

Can I return a defective product purchased online?

Yes, if the purchased product is damaged, defective or non-compliant, it can be returned by writing to servizioclienti@fair-store.com , attaching a description of the defect and, if possible, photographs of the product with details of the defect. For more information visit the dedicated page: https://fair.it/en/return-policy

How can I check the shipping status of my return?

The choice of the courier used to return goods depends on you. F.A.I.R. suggests a trackable shipment with a tracking number. In any case, Fair will inform you as soon as it receives the return goods

How soon will I receive the refund of the returned goods?

The condition of the product will be checked once they are returned to the warehouse. The estimated refund will be processed within 14 days of receipt of the form and product.

The refunded amount is not correct, What can I do?

If the refunded amount is not correct, it is necessary to contact Customer Service at the email servizioclienti@fair-store.com who will verify the refunded amount and will credit the missing difference.

Newsletter and social

How can I subscribe to the F.A.I.R. Newsletter?

You can subscribe to the F.A.I.R. Newsletter by entering your email at this link: https://fair.it/en/newsletter/

How can I stay updated on the products and the world of F.A.I.R.?

To stay constantly updated with the F.A.I.R. you can subscribe to the newsletter and follow F.A.I.R. through social networks:

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