{"id":2296,"date":"2019-12-05T16:27:34","date_gmt":"2019-12-05T15:27:34","guid":{"rendered":"https:\/\/fairstore.sviluppo.host\/?page_id=2296"},"modified":"2024-02-24T18:57:34","modified_gmt":"2024-02-24T17:57:34","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.fair.it\/fr\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<h2 data-pm-slice=\"1 1 []\"><strong>Comment demander un retour<\/strong><\/h2>\n<p>L&rsquo;intention ou la n\u00e9cessit\u00e9 de demander un retour doit toujours \u00eatre signal\u00e9e par \u00e9crit \u00e0 fair.it. Pour acc\u00e9l\u00e9rer le traitement des demandes, nous vous recommandons d&rsquo;utiliser le Formulaire de Demande de Retour et de l&rsquo;envoyer \u00e0 <a class=\"ProsemirrorEditor-link\" href=\"mailto:info@fair-store.com\">info@fair-store.com<\/a>, rempli dans toutes ses parties. Une fois la demande re\u00e7ue, fair.it l&rsquo;\u00e9valuera et enverra une r\u00e9ponse avec acceptation ou refus selon le cas, ainsi que des instructions d\u00e9taill\u00e9es sur la mani\u00e8re d&rsquo;effectuer le retour. Aucun retour ne sera accept\u00e9 sans autorisation \u00e9crite pr\u00e9alable.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"https:\/\/www.fair.it\/wp-content\/uploads\/modulo-reso-fair-en.pdf\">Formulaire de retour<\/a><\/li>\n<li><a href=\"https:\/\/www.fair.it\/wp-content\/uploads\/2019\/11\/etichetta-reso.pdf\">\u00c9tiquette \u00e0 imprimer et \u00e0 coller sur le colis \u00e0 renvoyer<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><strong>Conditions requises pour obtenir un remplacement ou un remboursement<\/strong><\/h2>\n<p>Tous les produits retourn\u00e9s doivent conserver les caract\u00e9ristiques qu&rsquo;ils avaient au moment de l&rsquo;achat, ils doivent donc \u00eatre dans un \u00e9tat \u00ab\u00a0comme neuf\u00a0\u00bb et pr\u00eats \u00e0 \u00eatre revendus. Tous les sceaux, \u00e9tiquettes, bo\u00eetes ou emballages originaux doivent \u00eatre intacts. En l&rsquo;absence de cette exigence importante, le produit sera consid\u00e9r\u00e9 comme \u00ab\u00a0utilis\u00e9\u00a0\u00bb et sera renvoy\u00e9 \u00e0 l&rsquo;exp\u00e9diteur avec des frais de transport factur\u00e9s, ou il sera retenu avec une p\u00e9nalit\u00e9 variant de 60% \u00e0 80% de la valeur d&rsquo;achat en fonction des conditions dans lesquelles le produit retourn\u00e9 est arriv\u00e9. Le remboursement sera effectu\u00e9 apr\u00e8s r\u00e9ception et v\u00e9rification de l&rsquo;int\u00e9grit\u00e9 du produit. Dans tous les cas, les frais de port pay\u00e9s pour l&rsquo;achat ne seront pas rembours\u00e9s.<\/p>\n<h2><strong>Retour pour changement d&rsquo;avis<\/strong><\/h2>\n<p>Le droit de retour pour changement d&rsquo;avis n&rsquo;est possible que pour les articles qui ne sont pas personnalis\u00e9s. Conform\u00e9ment \u00e0 l&rsquo;art. 59 paragraphe 1 lettre. a) et c) du Code de la consommation, d\u00e9cret l\u00e9gislatif 206\/2005, modifications et ajouts ult\u00e9rieurs, le droit de r\u00e9tractation est exclu car l&rsquo;ex\u00e9cution compl\u00e8te du service est imm\u00e9diate et les biens sont fabriqu\u00e9s et personnalis\u00e9s en fonction des exigences de l&rsquo;utilisateur.<\/p>\n<h2><strong>Retour pour d\u00e9faut<\/strong><\/h2>\n<p>Fair.it garantit que les produits et services sont conformes \u00e0 ce qui est d\u00e9crit et au contrat : qu&rsquo;ils pr\u00e9sentent les qualit\u00e9s et performances habituelles des biens et services du m\u00eame type et qu&rsquo;ils sont adapt\u00e9s \u00e0 l&rsquo;usage pour lequel ils sont n\u00e9cessaires. Si le client re\u00e7oit un produit endommag\u00e9, d\u00e9fectueux ou non conforme \u00e0 la commande pass\u00e9e, il doit \u00e9crire \u00e0 <a class=\"ProsemirrorEditor-link\" href=\"mailto:info@fairstore.com\">info@fairstore.com<\/a> en joignant une description du d\u00e9faut et, si possible, une photographie du produit avec le d\u00e9tail du d\u00e9faut. Les photographies fournies par le client seront compar\u00e9es \u00e0 celles prises dans notre entrep\u00f4t avant l&rsquo;exp\u00e9dition et le produit sera autoris\u00e9 au retour (coursier aux frais de Teamecommerce). Une fois retourn\u00e9, le produit sera v\u00e9rifi\u00e9 et le remboursement de tous les frais sera autoris\u00e9. Dans certains cas (\u00e0 la seule discr\u00e9tion de Teamecommerce), le produit d\u00e9fectueux pourra \u00eatre laiss\u00e9 au client et dans tous les cas rembours\u00e9.<\/p>\n<h2><strong>Co\u00fbts de livraison pour les retours<\/strong><\/h2>\n<p>Le tableau suivant pr\u00e9sente les r\u00e8gles de d\u00e9bit des co\u00fbts de livraison dans les cas de retour les plus fr\u00e9quents. En cas de doute, vous pouvez contacter le Service Client en envoyant un email \u00e0 <a class=\"ProsemirrorEditor-link\" href=\"mailto:info@fair-store.com\">info@fair-store.com<\/a>.<\/p>\n<p>\u00a0<\/p>\n<table id=\"diritto-reso-table\">\n<thead>\n<tr>\n<th>La raison de retour<\/th>\n<th>Co\u00fbts de livraison support\u00e9s par<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Produit d\u00e9fectueux<\/td>\n<td>fair.it<\/td>\n<\/tr>\n<tr>\n<td>Produit d\u00e9livr\u00e9 endommag\u00e9<\/td>\n<td>fair.it<\/td>\n<\/tr>\n<tr>\n<td>Remplacement du produit (sous 15 jours)<br \/>(exemple pour changement de mod\u00e8le, changement de taille)<\/td>\n<td>Client<\/td>\n<\/tr>\n<tr>\n<td>Droit de r\u00e9tractation (sous 15 jours)<\/td>\n<td>Client<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":138,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2296","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return Policy - Fair<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - Fair\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fair.it\/diritto-di-reso\/\" \/>\n<meta property=\"og:site_name\" content=\"Fair\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/fair.italy\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-24T17:57:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fair.it\/wp-content\/uploads\/LOGO-2-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1328\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@FAIRITALY1971\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.fair.it\/diritto-di-reso\/\",\"url\":\"https:\/\/www.fair.it\/diritto-di-reso\/\",\"name\":\"Return Policy - Fair\",\"isPartOf\":{\"@id\":\"https:\/\/www.fair.it\/#website\"},\"datePublished\":\"2019-12-05T15:27:34+00:00\",\"dateModified\":\"2024-02-24T17:57:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.fair.it\/diritto-di-reso\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.fair.it\/diritto-di-reso\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.fair.it\/diritto-di-reso\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.fair.it\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.fair.it\/#website\",\"url\":\"https:\/\/www.fair.it\/\",\"name\":\"Fair\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.fair.it\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.fair.it\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.fair.it\/#organization\",\"name\":\"F.a.i.r. srl\",\"url\":\"https:\/\/www.fair.it\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.fair.it\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.fair.it\/wp-content\/uploads\/LOGO-2-scaled.jpg\",\"contentUrl\":\"https:\/\/www.fair.it\/wp-content\/uploads\/LOGO-2-scaled.jpg\",\"width\":2560,\"height\":1328,\"caption\":\"F.a.i.r. srl\"},\"image\":{\"@id\":\"https:\/\/www.fair.it\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/fair.italy\",\"https:\/\/x.com\/FAIRITALY1971\",\"https:\/\/www.instagram.com\/fairitaly\/\",\"https:\/\/www.pinterest.it\/FAIRITALY\/\",\"https:\/\/www.youtube.com\/channel\/UC2fQOBPNpVoq3RjivV7_KpQ\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Return Policy - Fair","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"fr_FR","og_type":"article","og_title":"Return Policy - Fair","og_url":"https:\/\/www.fair.it\/diritto-di-reso\/","og_site_name":"Fair","article_publisher":"https:\/\/www.facebook.com\/fair.italy","article_modified_time":"2024-02-24T17:57:34+00:00","og_image":[{"width":2560,"height":1328,"url":"https:\/\/www.fair.it\/wp-content\/uploads\/LOGO-2-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@FAIRITALY1971","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.fair.it\/diritto-di-reso\/","url":"https:\/\/www.fair.it\/diritto-di-reso\/","name":"Return Policy - Fair","isPartOf":{"@id":"https:\/\/www.fair.it\/#website"},"datePublished":"2019-12-05T15:27:34+00:00","dateModified":"2024-02-24T17:57:34+00:00","breadcrumb":{"@id":"https:\/\/www.fair.it\/diritto-di-reso\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.fair.it\/diritto-di-reso\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.fair.it\/diritto-di-reso\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.fair.it\/fr\/"},{"@type":"ListItem","position":2,"name":"Return Policy"}]},{"@type":"WebSite","@id":"https:\/\/www.fair.it\/#website","url":"https:\/\/www.fair.it\/","name":"Fair","description":"","publisher":{"@id":"https:\/\/www.fair.it\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.fair.it\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.fair.it\/#organization","name":"F.a.i.r. srl","url":"https:\/\/www.fair.it\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.fair.it\/#\/schema\/logo\/image\/","url":"https:\/\/www.fair.it\/wp-content\/uploads\/LOGO-2-scaled.jpg","contentUrl":"https:\/\/www.fair.it\/wp-content\/uploads\/LOGO-2-scaled.jpg","width":2560,"height":1328,"caption":"F.a.i.r. srl"},"image":{"@id":"https:\/\/www.fair.it\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/fair.italy","https:\/\/x.com\/FAIRITALY1971","https:\/\/www.instagram.com\/fairitaly\/","https:\/\/www.pinterest.it\/FAIRITALY\/","https:\/\/www.youtube.com\/channel\/UC2fQOBPNpVoq3RjivV7_KpQ"]}]}},"_links":{"self":[{"href":"https:\/\/www.fair.it\/fr\/wp-json\/wp\/v2\/pages\/2296"}],"collection":[{"href":"https:\/\/www.fair.it\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fair.it\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fair.it\/fr\/wp-json\/wp\/v2\/users\/138"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fair.it\/fr\/wp-json\/wp\/v2\/comments?post=2296"}],"version-history":[{"count":3,"href":"https:\/\/www.fair.it\/fr\/wp-json\/wp\/v2\/pages\/2296\/revisions"}],"predecessor-version":[{"id":31720,"href":"https:\/\/www.fair.it\/fr\/wp-json\/wp\/v2\/pages\/2296\/revisions\/31720"}],"wp:attachment":[{"href":"https:\/\/www.fair.it\/fr\/wp-json\/wp\/v2\/media?parent=2296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}