{"id":1763,"date":"2019-12-03T10:24:46","date_gmt":"2019-12-03T09:24:46","guid":{"rendered":"https:\/\/fairstore.sviluppo.host\/?page_id=1763"},"modified":"2021-05-11T16:58:00","modified_gmt":"2021-05-11T14:58:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.fair.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t<div id=\"gap-314304609\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-314304609 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h3 class=\"accordion_title\">Buy F.A.I.R. shotguns<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1510101603\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1510101603-label\" class=\"accordion-title plain active\" href=\"#accordion-item-where-can-i-buy-a-f.a.i.r.-product?\" aria-expanded=\"true\" aria-controls=\"accordion-1510101603-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Where can I buy a F.A.I.R. product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1510101603-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-1510101603-label\" >\n\t\t\t\n\n<p>You can purchase F.A.I.R. products through our distributor in your Area. ; To find out about F.A.I.R. Distributors in your area visit: <a href=\"https:\/\/www.fair.it\/en\/distributors\/\">https:\/\/www.fair.it\/en\/distributors\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2101550208\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2101550208-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-buy-online-a-shotgun-(on-f.a.i.r.-website)?\" aria-expanded=\"false\" aria-controls=\"accordion-2101550208-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I buy online a shotgun (on F.A.I.R. website)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2101550208-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2101550208-label\" >\n\t\t\t\n\n<p>No, it is not possible to purchase online shotguns (on the F.A.I.R web-site). You can shop allowed accessories on the F.A.I.R. shop online. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2921254181\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2921254181-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-would-like-more-information-about-your-product.-what-can-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-2921254181-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I would like more information about your product. What can I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2921254181-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2921254181-label\" >\n\t\t\t\n\n<p>You can contact us by phone at +39 030 861162 or send an email to <a href=\"mailto:info@fair.it\">info@fair.it<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3880072616\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3880072616-label\" class=\"accordion-title plain\" href=\"#accordion-item-in-case-of-problems-with-a-f.a.i.r.-shotgun,-how-can-i-proceed?\" aria-expanded=\"false\" aria-controls=\"accordion-3880072616-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>In case of problems with a F.A.I.R. shotgun, how can I proceed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3880072616-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3880072616-label\" >\n\t\t\t\n\n<p>In case of problems with a F.A.I.R. shotgun you can write to <a href=\"mailto:marketing@fair.it\">marketing@fair.it<\/a> indicating the problem, the serial number of the shotgun and, if possible, also sending some images.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"gap-992650026\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-992650026 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h3 class=\"accordion_title\">Reserved Area<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-2357184776\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2357184776-label\" class=\"accordion-title plain active\" href=\"#accordion-item-how-can-i-register-my-shotgun?\" aria-expanded=\"true\" aria-controls=\"accordion-2357184776-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I register my shotgun?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2357184776-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-2357184776-label\" >\n\t\t\t\n\n<p>You can register your shotgun by creating an account or by logging in with your existing one at this link <a href=\"\/reserverd\/en\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.fair.it\/reserverd\/en\/<\/a>. Once you have logged in, you can register your shotgun, give an opinion on our rifles and access the download area where you will find the various user manuals, catalogs and much more.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2934119460\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2934119460-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-can-i-find-f.a.i.r.-catalogs?\" aria-expanded=\"false\" aria-controls=\"accordion-2934119460-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Where can I find F.A.I.R. catalogs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2934119460-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2934119460-label\" >\n\t\t\t\n\n<p>By accessing the reserved area <a href=\"\/reserverd\/en\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.fair.it\/reserverd\/en\/<\/a> you will find in the downloads area the catalogues. If you need the paper version, you can buy it on the online shop: <a href=\"\/en\/prodotto\/catalogue\/\">fair.it\/en\/prodotto\/catalogue\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-302508596\" class=\"accordion-item\">\n\t\t<a id=\"accordion-302508596-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-can-i-find-user-manuals?\" aria-expanded=\"false\" aria-controls=\"accordion-302508596-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Where can I find user manuals?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-302508596-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-302508596-label\" >\n\t\t\t\n\n<p>By accessing the reserved area <a href=\"\/reserverd\/en\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.fair.it\/reserverd\/en\/<\/a>  you will find in the download area catalogues, user manuals and much more.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1179996930\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1179996930-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-can-i-find-the-exploded-view?\" aria-expanded=\"false\" aria-controls=\"accordion-1179996930-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Where can I find the Exploded View?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1179996930-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1179996930-label\" >\n\t\t\t\n\n<p>By accessing the reserved area <a href=\"\/reserverd\/en\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.fair.it\/reserverd\/en\/<\/a> you will find in the download area exploded view, catalogues, user manuals and much more.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2432153229\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2432153229-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-can-i-find-the-price-lists?\" aria-expanded=\"false\" aria-controls=\"accordion-2432153229-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Where can I find the price lists?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2432153229-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2432153229-label\" >\n\t\t\t\n\nBy accessing the reserved area <a href=\"\/reserverd\/en\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.fair.it\/reserverd\/en\/<\/a>  you will find in the download area the price-list (included VAT and valid only for Italian area).\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3920340498\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3920340498-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-don\u2019t-remember-my-account-password,-what-can-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-3920340498-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I don\u2019t remember my account password, what can I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3920340498-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3920340498-label\" >\n\t\t\t\n\n<p>If you have forgotten your password, you can proceed to create a temporary one by clicking on \u2018Forgot your password\u2019 in the log in page https:\/\/www.fair.it\/en\/login<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"gap-234074392\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-234074392 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h3 class=\"accordion_title\">Shop Online<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1403922094\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1403922094-label\" class=\"accordion-title plain active\" href=\"#accordion-item-can-i-buy-online-a-shotgun-(on-f.a.i.r.-website)?\" aria-expanded=\"true\" aria-controls=\"accordion-1403922094-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I buy online a shotgun (on F.A.I.R. website)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1403922094-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-1403922094-label\" >\n\t\t\t\n\n<p>No, you can\u2019t. Iit is not possible to purchase online shotguns.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2139586866\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2139586866-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-expected-delivery-times-for-the-online-shop?\" aria-expanded=\"false\" aria-controls=\"accordion-2139586866-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What are the expected delivery times for the online shop?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2139586866-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2139586866-label\" >\n\t\t\t\n\n<p>The products ordered and in stock on the order date will be shipped in approximately 10 working days from the date of receipt of payment. Products made to measure and \/ or special requests will be processed only after receipt of payment and therefore shipped in about 30 days from receipt of payment.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1816000778\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1816000778-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-check-the-shipping-status-of-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1816000778-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I check the shipping status of my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1816000778-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1816000778-label\" >\n\t\t\t\n\n<p>You can check your shipping status at: <a href=\"https:\/\/fair.it\/track-order\/\">https:\/\/fair.it\/track-order\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2739895931\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2739895931-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-pay-on-f.a.i.r.-online-store?\" aria-expanded=\"false\" aria-controls=\"accordion-2739895931-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I pay on F.A.I.R. online store?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2739895931-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2739895931-label\" >\n\t\t\t\n\n<p><span style=\"font-weight: 400;\">You can pay by credit card \/ debit card \/ prepaid card, PayPal and bank transfer. For more information about payment, visit the page <\/span><a href=\"\/en\/payment-methods\/\"><span style=\"font-weight: 400;\">https:\/\/fair.it\/en\/payment-methods\/<\/span><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3402658301\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3402658301-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-made-a-mistake-in-completing-the-order,-can-i-cancel-or-modify-it?\" aria-expanded=\"false\" aria-controls=\"accordion-3402658301-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I made a mistake in completing the order, can I cancel or modify it?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3402658301-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3402658301-label\" >\n\t\t\t\n\n<p>Once the order has been confirmed you can\u2019t cancel or modify it anymore. However you can take advantage of the right of withdrawal accordion to what has been declared on the <a href=\"\/en\/return-policy\/\">Return Policy<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2514971255\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2514971255-label\" class=\"accordion-title plain\" href=\"#accordion-item-my-country-doesn\u2019t-provide-a-fiscal-code.-what-should-i-write-in-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2514971255-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>My Country doesn\u2019t provide a fiscal code. What should I write in my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2514971255-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2514971255-label\" >\n\t\t\t\n\n<p>If you haven\u2019t got a fiscal code, complete the field adding \u201c00000\u201d. Administration will proceed with the order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1369390953\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1369390953-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-check-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1369390953-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I check my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1369390953-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1369390953-label\" >\n\t\t\t\n\n<p>If you have logged in you can see the details of the order in your personal area. <br>\nIf you haven\u2019t logged in you can see the details of the order in the confirmation email you have received after your order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3948319922\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3948319922-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-ask-for-an-invoice?\" aria-expanded=\"false\" aria-controls=\"accordion-3948319922-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I ask for an invoice?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3948319922-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3948319922-label\" >\n\t\t\t\n\n<p>To have an invoice you should ask for it before the payment while completing the order. To do that you should choose Invoice between the different types available.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"gap-233243738\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-233243738 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h3 class=\"accordion_title\">Make a return\/exchange of the product?<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-2330293692\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2330293692-label\" class=\"accordion-title plain active\" href=\"#accordion-item-is-it-possible-to-return-a-product-purchased-online?\" aria-expanded=\"true\" aria-controls=\"accordion-2330293692-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is it possible to return a product purchased online?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2330293692-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-2330293692-label\" >\n\t\t\t\n\n<p>Yes, you can request a return by filling out the <a href=\"\/wp-content\/uploads\/2019\/11\/modulo-reso-merce.pdf\">return form<\/a> and sending it to the email <a href=\" mailto:servizioclienti@fair-store.com\" =\"\"=\"\">servizioclienti@fair-store.com<\/a>\n\n<br>Before making an exchange \/ return, visit our dedicated page where you will find the necessary documents and all the procedures illustrated in detail. <a href=\"\/en\/return-policy\/\">https:\/\/fair.it\/en\/return-policy\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-708405532\" class=\"accordion-item\">\n\t\t<a id=\"accordion-708405532-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-it-possible-to-replace-a-product-purchased-online?-(for-example-for-model-change-\/-size-change)\" aria-expanded=\"false\" aria-controls=\"accordion-708405532-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is it possible to replace a product purchased online? (for example for model change \/ size change)<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-708405532-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-708405532-label\" >\n\t\t\t\n\n<p>No, it is not possible to replace a product with another one available on the online shop. However, you can proceed with returning the good, taking advantage of the right of withdrawal as declared on the <a href=\"\/en\/return-policy\">Return Policy<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3106523913\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3106523913-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-have-lost-the-label-for-the-returned-package,-what-can-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-3106523913-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I have lost the label for the returned package, What can I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3106523913-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3106523913-label\" >\n\t\t\t\n\n<p><span style=\"font-weight: 400;\">No problem, you can find the label to print and paste on the package to be returned <a href=\"\/wp-content\/uploads\/2019\/11\/etichetta-reso.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a><\/span><span style=\"font-weight: 400;\">. Before making an exchange \/ return, visit our dedicated page where you will find the necessary documents and all the procedures illustrated in detail: <\/span><a href=\"\/en\/return-policy\/\"><span style=\"font-weight: 400;\">https:\/\/fair.it\/en\/return-policy\/<\/span><\/a><span style=\"font-weight: 400;\"> .<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1067942714\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1067942714-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-return-a-defective-product-purchased-online?\" aria-expanded=\"false\" aria-controls=\"accordion-1067942714-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I return a defective product purchased online?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1067942714-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1067942714-label\" >\n\t\t\t\n\n<p><span style=\"font-weight: 400;\">Yes, if the purchased product is damaged, defective or non-compliant, it can be returned by writing to <\/span><a href=\"mailto:servizioclienti@fair-store.com\"><span style=\"font-weight: 400;\">servizioclienti@fair-store.com<\/span><\/a> <span style=\"font-weight: 400;\">, attaching a description of the defect and, if possible, photographs of the product with details of the defect. For more information visit the dedicated page: <\/span><a href=\"https:\/\/fair.it\/en\/return-policy\/\"><span style=\"font-weight: 400;\">https:\/\/fair.it\/en\/return-policy<\/span><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-46334066\" class=\"accordion-item\">\n\t\t<a id=\"accordion-46334066-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-check-the-shipping-status-of-my-return?\" aria-expanded=\"false\" aria-controls=\"accordion-46334066-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I check the shipping status of my return?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-46334066-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-46334066-label\" >\n\t\t\t\n\n<p>The choice of the courier used to return goods depends on you.  F.A.I.R. suggests a trackable shipment with a tracking number. In any case, Fair will inform you as soon as it receives the return goods<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3441375082\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3441375082-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-soon-will-i-receive-the-refund-of-the-returned-goods?\" aria-expanded=\"false\" aria-controls=\"accordion-3441375082-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How soon will I receive the refund of the returned goods?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3441375082-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3441375082-label\" >\n\t\t\t\n\n<p>The condition of the product will be checked once they are returned to the warehouse. The estimated refund will be processed within 14 days of receipt of the form and product.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-898827792\" class=\"accordion-item\">\n\t\t<a id=\"accordion-898827792-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-refunded-amount-is-not-correct,-what-can-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-898827792-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>The refunded amount is not correct, What can I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-898827792-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-898827792-label\" >\n\t\t\t\n\n<p><span style=\"font-weight: 400;\">If the refunded amount is not correct, it is necessary to contact Customer Service at the email <\/span><a href=\"mailto:servizioclienti@fair-store.com\"><span style=\"font-weight: 400;\">servizioclienti@fair-store.com<\/span><\/a> <span style=\"font-weight: 400;\">who will verify the refunded amount and will credit the missing difference.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"gap-1309378033\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1309378033 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h3 class=\"accordion_title\">Newsletter and social<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-2397899930\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2397899930-label\" class=\"accordion-title plain active\" href=\"#accordion-item-how-can-i-subscribe-to-the-f.a.i.r.-newsletter?\" aria-expanded=\"true\" aria-controls=\"accordion-2397899930-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I subscribe to the F.A.I.R. Newsletter?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2397899930-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-2397899930-label\" >\n\t\t\t\n\n<p><span style=\"font-weight: 400;\">You can subscribe to the F.A.I.R. Newsletter by entering your email at this link: <\/span><a href=\"\/en\/newsletter\/\"><span style=\"font-weight: 400;\">https:\/\/fair.it\/en\/newsletter\/<\/span><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1843685205\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1843685205-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-stay-updated-on-the-products-and-the-world-of-f.a.i.r.?\" aria-expanded=\"false\" aria-controls=\"accordion-1843685205-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I stay updated on the products and the world of F.A.I.R.?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1843685205-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1843685205-label\" >\n\t\t\t\n\n<p><span style=\"font-weight: 400;\">To stay constantly updated with the F.A.I.R. you can subscribe to the newsletter and follow F.A.I.R. through social networks: <\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Facebook <\/span><a href=\"https:\/\/www.facebook.com\/fair.italy\"><span style=\"font-weight: 400;\">https:\/\/www.facebook.com\/fair.italy<\/span><\/a><span style=\"font-weight: 400;\"> ,<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Instagram <\/span><a href=\"https:\/\/www.instagram.com\/fairitaly\/\"><span style=\"font-weight: 400;\">https:\/\/www.instagram.com\/fairitaly\/<\/span><\/a><span style=\"font-weight: 400;\"> , <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Twitter <\/span><a href=\"https:\/\/twitter.com\/FAIRITALY1971\"><span style=\"font-weight: 400;\">https:\/\/twitter.com\/FAIRITALY1971<\/span><\/a><span style=\"font-weight: 400;\"> ,<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Pinterest <\/span><a href=\"https:\/\/www.pinterest.it\/FAIRITALY\/_created\/\"><span style=\"font-weight: 400;\">https:\/\/www.pinterest.it\/FAIRITALY\/_created\/<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\">Youtube <\/span><a href=\"https:\/\/www.youtube.com\/channel\/UC2fQOBPNpVoq3RjivV7_KpQ\"><span style=\"font-weight: 400;\">https:\/\/www.youtube.com\/channel\/UC2fQOBPNpVoq3RjivV7_KpQ<\/span><\/a><span style=\"font-weight: 400;\"> .<\/span><\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<p><strong>Can not find what you\u2019re looking for? <a href=\"\/en\/contact-us\/\">Click here<\/a> to contact us<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"footnotes":""},"class_list":["post-1763","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Fair<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fair.it\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Fair\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fair.it\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Fair\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/fair.italy\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-11T14:58:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.fair.it\/wp-content\/uploads\/LOGO-2-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1328\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@FAIRITALY1971\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.fair.it\/faq\/\",\"url\":\"https:\/\/www.fair.it\/faq\/\",\"name\":\"FAQ - 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